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# Refund & Cancellation Policy
 Last updated July 5th, 2026

 Terms & Conditions Privacy Policy Cookie Policy Refund & Cancellation On this page 

 - Introduction
- Cancellation
- Refunds
- Service issues
- Processing time
- Contact
- FAQ
 
## Introduction
 This policy outlines how you can cancel a PlaceOptimizer subscription or seek a refund for services purchased through the Platform operated by Invarya Technologies Private Limited . The free audit requires no payment and is therefore outside the scope of this policy. 

 
## Cancellation
 Paid subscriptions can be cancelled at any time by writing to us at the contact below or, where available, through your account settings. Cancellation stops the next renewal; your plan remains active until the end of the already-paid billing period. We do not automatically cancel work already in progress, such as audits already running at the time of cancellation. 

 
## Refunds
 Refund requests are considered when they are made within 14 days of the charge in question. Refunds are assessed on a pro-rata basis for unused service, except where the charge relates to services already delivered (for example, completed audits or generated reports), which are non-refundable. GST components are refunded as permitted by applicable tax law. 

 
## Service issues
 If the service you received is materially not as described, report it to us within 14 days of the issue. Our team will investigate and take an appropriate decision, which may include re-running audits, extending your subscription, or issuing a partial or full refund. 

 
## Processing time
 Approved refunds are processed within 14 days to the original payment method via our payment partner. 

 
## Contact
 Questions about this policy:

 - Email: hello@invarya.com
- Website: placeoptimizer.com
- Company: Invarya Technologies Private Limited, C-904, 9th Floor, Costa Blanca, Samarth Nagar, Baner, Pune, Maharashtra 411045, India
 

 
## Frequently asked questions
 - ### Can I get a refund for my PlaceOptimizer subscription?
 Yes. A refund request is considered when it is made within 14 days of the charge in question. Refunds are assessed on a pro-rata basis for unused service. Charges for services already delivered — for example completed audits or generated reports — are non-refundable, and GST components are refunded only as permitted by applicable tax law. The free audit requires no payment, so it falls outside this policy entirely.
- ### How do I cancel my subscription?
 You can cancel a paid subscription at any time by writing to us at hello@invarya.com or, where available, through your account settings. Cancellation stops the next renewal; your plan stays active until the end of the billing period you have already paid for. Work already in progress, such as audits running at the time of cancellation, is not cancelled automatically.
- ### What if the service was not as described?
 If the service you received is materially not as described, report it to us within 14 days of the issue. Our team investigates and takes an appropriate decision, which may include re-running audits, extending your subscription, or issuing a partial or full refund. This is separate from the standard 14-day refund window and covers service-quality problems specifically.
- ### How long does a refund take to process?
 Approved refunds are processed within 14 days to your original payment method through our payment partner. The refund reaches your account according to your bank or card issuer’s own settlement timelines after we have released it.
- ### Is the free audit covered by this refund policy?
 No. The free audit requires no payment and is therefore outside the scope of the refund and cancellation policy. There is nothing to refund because nothing is charged. This policy applies only to paid PlaceOptimizer subscriptions and services purchased through the Platform operated by Invarya Technologies Private Limited.